Interpersonal skills are evolving in response to changing times and changing attitudes. Most of us, this millennium, want and expect, a personalised approach. As customers, we are no longer satisfied with mass produced goods and services. We expect to be treated as individuals and will change suppliers to get what we want. Similarly, the people we employ are no longer happy to be treated as workers. They expect to be treated with respect as individuals and want job roles that are adapted to their talents and preferences.

To gain new, and powerful, people skills, leaders and managers need to:

• raise their self awareness so they can see how they behave in different situations
• practise new behaviours among their people (not just learn new information)
• have access to reliable feedback so they can compare themselves with other people's perceptions of them and
• identify what to develop and what to sustain

• More 'jazz improvisation' than 'orchestra'
• Solutions focused
• Facilitative
• Emotional Intelligence underpins everything we do

If you'd like to know more about People Intelligence, please explore the website, especially Coaching Culture, We don't recycle and Inspire from the Top.

And please do Contact us.